Talent's About
I’m an operations and customer experience professional with over 8 years of experience across telecom, e-commerce, and international roles. I’ve worked in escalation handling, service delivery, and team coordination, focusing on improving processes, meeting SLAs, and ensuring high customer satisfaction.
Currently, I’m working as a Senior Executive Operations, where I manage customer care operations, coordinate with internal teams, and handle complex escalations using tools like JIRA and CRM systems.
I’m known for my problem-solving skills, ownership, and ability to work in fast-paced environments, and I’m looking to grow into a more strategic operations or service delivery role where I can contribute at a higher level.
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