Talent's About
As a results-oriented professional with over five years of experience in customer experience management, fraud prevention, and product development, I thrive in dynamic environments that challenge my problem-solving abilities. Currently leading a team at US Mobile, I focus on enhancing customer activations and streamlining operations, driving a 96% CSAT score through exceptional service. My background encompasses leading cross-functional teams, implementing effective fraud prevention strategies, and utilizing data-driven insights to optimize user experiences. I am passionate about leveraging my skills in leadership and collaboration to contribute to innovative solutions and deliver outstanding results.
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