Talent's About
Hi,
I saw your post on linkedin and i want to show my interest in the position. I am a Technology leader with 14+ years of experience spanning Product Management, Delivery/Program Management, Business Analysis, and Technical Support Leadership across SaaS, marketplace, and enterprise services environments. Proven ability to own the full lifecycle — from product vision and requirements through Agile delivery, release, and post-launch support — while acting as the critical translation layer between engineering/R&D and executive stakeholders.
Currently leading a Tier 3 Support function bridging escalated technical issues with Director- and R&D-level stakeholders, having built the SLA/escalation framework, case management SOP, and cross-team intake protocols that govern how issues move from support into engineering. Previously served as Senior Development Manager at a Denmark-affiliated digital solutions firm, running end-to-end delivery for enterprise and international clients — stakeholder alignment, iterative execution, UAT, and hyper-care. As Head of Products at Pakistan's largest employment marketplace, owned product vision and cross-functional execution for a platform serving 95,000+ employers and 6M+ professionals. Earlier experience includes Business Analysis leadership on a healthcare SaaS/EMR product and delivery management for European clients.
Core strengths: Agile/iterative delivery, requirements engineering, cross-functional team leadership, stakeholder and executive communication, SLA/escalation architecture, root cause analysis, and structured data-driven decision-making (Salesforce, Jira). Comfortable operating at both technical depth and executive altitude — equally at home in an engineering standup or a boardroom conversation with a CTO.
Here is my resume and linkedin profile
https://www.linkedin.com/in/muneebzubair1983
Regards,
Muneeb Zubair
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